Many firms discover these risks at or near the Coordination Ceiling — when growth begins to feel heavier instead of lighter.
It’s not measuring effort, talent quality, or “how well you’re doing.”
It’s looking at how case value actually moves through your firm today — and where that movement becomes fragile as scale increases.
There are no right answers.
Most firms surface one or two dominant risk areas. That’s normal.
Answer based on what actually happens, not what’s intended or documented.
When CASEFLOW depends on specific people rather than stable role design
When work slows or degrades as it moves between roles
When consistency requires increasing effort as volume grows
When leaders can’t see where CASEFLOW is straining until it hurts
