Join a team that’s raising the bar for personal injury law firms

Requirements Needed To Apply

• Has to have experience in a US law firm
• Has to be english speaking
• Has to have reliable internet access
• Has to have a reliable camera and mic for meetings

Key Responsibilities

• File all auto and injury claims with insurance carriers within 24–48 hours after the intro call.
• Send Letters of Representation (LORs) to both first- and third-party insurers.
• Follow up with insurers for Letters of Acknowledgement (LOA) and verify receipt.
• Track and confirm liability status for each claim.
• Request or purchase police reports and process Open Records Requests (ORR).
• Obtain and review the driver’s records when applicable.
• Contact health insurance carriers to verify active coverage.
• Notify subrogation departments to identify existing medical liens for the date of the accident.
• Follow up with health insurers to confirm lien amounts and document responses.
• When applicable, contact child support offices to verify active child support liens.
• Request denial or no-coverage letters from insurers when coverage is not confirmed.
• Maintain updated claim logs and communicate weekly with case managers or attorneys.

Preferred Qualifications

• 1+ year(s) of experience handling personal injury insurance claims
• Experience filing auto claims, sending LORs, and communicating with adjusters
• Knowledge of liability, coverage verification, and claim timelines
• Experience verifying health insurance or identifying medical liens
• Ability to work independently in a remote setting while meeting daily/weekly quotas.
• Experience working in US law firm

Requirements Needed To Apply

• Has to have experience in a US law firm
• Has to be english speaking
• Has to have reliable internet access
• Has to have a reliable camera and mic for meetings

Key Responsibilities:

• Handle incoming calls, web inquiries, and referrals from potential personal injury clients across multiple states.
• Conduct thorough intake interviews to collect facts, evidence, and documentation, including police reports, medical records, photos, and witness statements.
• Apply state-specific case acceptance criteria for auto accidents, slip-and-fall, wrongful death, dog bites, pedestrian injuries, and other covered matters.
• Identify red-flag scenarios (e.g., public entity claims, insufficient evidence, comparative fault issues) and escalate to attorney review as per the Intake Manual.
• Follow firm protocols for special case types (e.g., wrongful death beneficiary verification, minors/conservatorship, government vehicle claims).
• Maintain detailed, accurate notes in the case management system, ensuring all facts are captured for attorney review.
• Coordinate with medical referral partners where permitted by state law, and provide guidance on property damage handling when applicable.
• Use discretion to sign, reject, or place cases under review following the firm’s Turbo Intake Matrix and training guidelines.
• Maintain a compassionate and professional tone while managing sensitive or traumatic case discussions.

Requirements:

• 1+ years of experience in personal injury intake, claims, or a legal support role (multi-state intake experience preferred).
• Working knowledge of case eligibility factors including liability assessment, statute of limitations, and comparative fault rules.
• Familiarity with common personal injury case types (auto, premises liability, dog bites, wrongful death, medical malpractice—intake stage).
• Strong attention to detail and ability to follow structured intake protocols.
• Excellent communication skills and the ability to build rapport with potential clients in sensitive situations.
• Proficiency with CRM or legal case management software.
• Ability to work independently in a remote setting while meeting daily/weekly intake quotas.

Preferred Qualifications:

• Bilingual (English/Spanish) strongly preferred.
• Prior experience with state-specific intake screening, particularly in AZ, NM, WA, OR, IL, and other high-volume states.
• Familiarity with medical referral coordination and property damage guidance.

Requirements Needed To Apply

• Has to have experience in a US law firm
• Has to be english speaking
• Has to have reliable internet access
• Has to have a reliable camera and mic for meetings

Key Responsibilities

• Send and track requests for medical records, bills, and itemized statements.
• Maintain detailed logs of requests, follow-ups, and receipts.
• Verify completeness of received records and ensure proper labeling.
• Upload and index all medical documentation in the firm’s CMS (Filevine, SmartAdvocate, etc.)
• Communicate professionally with providers for missing or delayed items.
• Coordinate with authorizations and case management teams on pending requests.
• Generate weekly record status reports for assigned caseloads.

Preferred Qualifications

• 1+ year(s) of experience at a personal injury law firm (required)
• Experience requesting, tracking, or organizing medical records/bills
• Familiarity with authorizations, HIPAA releases, and provider communication
• Experience using legal case management software (Filevine, SmartAdvocate, Needles, etc.)
• Ability to work independently in a remote setting while meeting daily/weekly quotas.
• Strong English reading/writing skills