Join a team that’s raising the bar for personal injury law firms

Key Responsibilities

• File and manage auto and injury insurance claims with first- and third-party carriers within 24–48 hours of the introductory call, ensuring compliance with firm timelines and insurance requirements.
• Send Letters of Representation (LOR) to applicable insurance carriers and follow up to obtain Letters of Acknowledgment (LOA).
• Track and confirm liability status for each claim and follow up with insurance adjusters as needed to maintain timely determinations.
• Request, obtain, and process critical documentation including police reports, Open Records Requests (ORR), and driver’s records when applicable.
• Accurately upload and document all claim-related information in the case management system to support Prelitigation Paralegals and legal teams in case preparation.
• Contact health insurance carriers to verify active coverage related to the date of loss.
• Notify and follow up with subrogation departments to identify, verify, and document medical liens associated with the claim.
• Request denial or no-coverage letters from insurance carriers when coverage cannot be confirmed.
• When applicable, contact child support offices to verify the existence of active child support liens and document responses.
• Maintain detailed claim logs and ensure all follow-ups are completed within required timeframes.
• Communicate claim status updates weekly with case managers, prelitigation paralegals, and/or attorneys to ensure alignment and case momentum.

KPIs / Performance Metrics

• Claim filing completion within 48 hours of client introduction (≥ 95%).
• LOR and LOA tracking accuracy logged per case (100%).
• Liability confirmation obtained within 10 business days of claim filing.
• Coverage verification and lien confirmation accuracy (≥ 98%).
• No missed follow-ups older than 7 days on any active claim.
• Weekly claim status reports submitted on time (100%).

Key Responsibilities

• Cross-check and verify client demographics, date of birth, contact information, and identification documents.
• Verify insurance policy numbers, coverage limits, lien information, and provider details for accuracy and completeness.
• Collect, organize, and verify medical bills, medical records, and affidavits from healthcare providers.
• Maintain accurate, well-organized records of all documentation and related communications.
• Audit CMS entries regularly to ensure all data, documents, and correspondence are complete, current, and correctly filed.
• Confirm that all signed authorizations, claims, medical records, and correspondence are properly uploaded and indexed.
• Accurately draft demand documents based on verified medical documentation in a timely manner.
• Ensure all gathered documentation and drafted demands meet internal quality standards for accuracy and completeness.
• Flag inconsistencies, missing information, or documentation gaps to case managers, legal staff, or operations leads.
• Maintain a verification and quality checklist for each case through the demand stage.
• Communicate effectively with medical providers, clients, and internal team members to resolve discrepancies and confirm information.
• Collaborate closely with legal and administrative teams to support case preparation and overall case management.

KPIs / Performance Metrics

• File accuracy audit score ≥ 99%.
• Missing or incorrect data items ≤ 1 per 50 cases audited.
• Verification and documentation completion within 48 hours of file opening (≥ 95%).
• Demand drafts completed within established turnaround timelines.
• Zero duplicate, outdated, or improperly filed data entries.

Key Responsibilities

• Serve as the first point of contact for new and potential clients via phone calls, web forms, and emails.
• Engage with individuals who have suffered personal injuries in a professional, empathetic, and reassuring manner.
• Utilize sales and consultative communication skills to explain the firm’s services and guide clients through the intake process.
• Qualify cases by verifying basic eligibility, including jurisdiction, dates, and preliminary liability indicators.
• Complete intake questionnaires accurately and efficiently while maintaining a client-focused experience.
• Collect, document, and enter all essential client and case information into the firm’s case management system (Filevine, Lead Docket, or similar).
• Send, track, and follow up on retainer agreements or engagement letters.
• Ensure potential clients feel supported, informed, and clear on next steps throughout the intake process.
• Escalate qualified leads to attorneys or case managers for further review and case acceptance.
• Collaborate closely with legal and administrative teams to ensure smooth and timely case onboarding.
• Maintain organized intake logs, follow-up lists, and status updates in accordance with firm protocols.

KPIs / Performance Metrics

• Data accuracy ≥ 98% in CMS entries.
• Average response time to new leads ≤ 15 minutes.
• Retainer conversion rate (signed ÷ qualified) ≥ 80%.
• Client satisfaction rating ≥ 4.5 / 5 on intake follow-ups.

Required Skills & Qualifications

• Strong verbal and written communication skills.
• Ability to engage clients with empathy, professionalism, and confidence.
• Sales-oriented mindset with the ability to explain services and guide decision-making without pressure.
• High attention to detail and ability to document information accurately.
• Comfortable working in fast-paced, high-volume intake environments.

Requirements Needed To Apply

• Has to have experience in a US law firm
• Has to be english speaking
• Has to have reliable internet access
• Has to have a reliable camera and mic for meetings

Key Responsibilities

• Send and track requests for medical records, bills, and itemized statements.
• Maintain detailed logs of requests, follow-ups, and receipts.
• Verify completeness of received records and ensure proper labeling.
• Upload and index all medical documentation in the firm’s CMS (Filevine, SmartAdvocate, etc.)
• Communicate professionally with providers for missing or delayed items.
• Coordinate with authorizations and case management teams on pending requests.
• Generate weekly record status reports for assigned caseloads.

Preferred Qualifications

• 1+ year(s) of experience at a personal injury law firm (required)
• Experience requesting, tracking, or organizing medical records/bills
• Familiarity with authorizations, HIPAA releases, and provider communication
• Experience using legal case management software (Filevine, SmartAdvocate, Needles, etc.)
• Ability to work independently in a remote setting while meeting daily/weekly quotas.
• Strong English reading/writing skills

Key Responsibilities

• Manage case files from initial intake through case closure, ensuring all deadlines and milestones are met
• Serve as primary liaison between clients, attorneys, medical providers, and insurance companies
• Track and monitor case status, document production, and critical deadlines using case management software
• Coordinate medical appointments, independent medical examinations (IMEs), and depositions
• Prepare status reports and case summaries for attorneys and clients
• Maintain detailed case notes and documentation in compliance with firm protocols
• Assist with demand package preparation and settlement negotiations
• Monitor statute of limitations and filing deadlines
• Handle client inquiries and provide regular case updates
• Coordinate with medical records and document retrieval teams

Required Qualifications

• Bachelor’s degree or equivalent work experience in the legal field
• Direct case management experience is strongly preferred at this time
• 2–4 years of experience in personal injury, mass tort, or litigation case work
• Strong knowledge of legal terminology, court procedures, and the case lifecycle
• Proficiency in case management software (Filevine, Litify, Clio, or similar)
• Excellent communication and client service skills
• Strong organizational and multitasking abilities
• Detail-oriented with the ability to meet strict deadlines

Preferred Qualifications

• Paralegal certification
• Experience with personal injury or mass tort cases
• Bilingual capabilities (Spanish preferred)

Key Responsibilities

• Format, proof, and prepare pleadings, motions, and notices for e-filing.
• Upload filings to state and federal portals under attorney supervision.
• Record filing confirmations and service proofs in CMS.
• Maintain the docket calendar for hearings, responses, and motions.
• Verify all filings meet court formatting and timing requirements.
• Notify attorneys and paralegals of accepted or rejected filings.
• Archive finalized pleadings and update case indexes.

KPIs / Performance Metrics

• Filing turnaround ≤ 24 hours after attorney approval (≥ 95%).
• Zero missed or late court deadlines.
• Filing confirmation logged within 1 business day (100%).
• Accuracy rate on formatting and captions ≥ 99%.
• Weekly docket audit compliance = 100%.

Key Responsibilities

• Draft and log outgoing discovery requests (interrogatories, RFPs, RFAs).
• Track deadlines for responses and objections.
• Receive and organize incoming discovery responses and productions.
• Manage bates-labeling and document indexing in e-discovery tools.
• Coordinate with attorneys for privilege and relevance reviews.
• Maintain discovery status reports for each active case.
• Support production of discovery packets to opposing counsel.

KPIs / Performance Metrics

• Discovery deadline compliance ≥ 98%.
• Document labeling/indexing accuracy ≥ 99%.
• Discovery log updated within 24 hours of new activity (100%).
• Zero missed or untracked responses per audit.
• Weekly discovery report submission = 100%.

Key Responsibilities

• Provide administrative support to attorneys, including calendar management, scheduling, and deadline tracking
• Ensure all case milestones, deadlines, and documentation are accurately tracked and completed
• Prepare, draft, format, and proofread legal documents including correspondence, demands, medical summaries, and settlement statements
• Maintain organized client files and document management systems
• E-file documents with courts and serve documents on opposing parties as required
• Communicate with clients, medical providers, and insurance adjusters to gather documentation, support negotiations, and advance cases toward resolution
• Schedule depositions, hearings, client meetings, and conference calls
• Open new client files and conduct conflict checks
• Process incoming and outgoing mail, records, and documentation
• Collaborate closely with attorneys, paralegals, and support staff to maintain efficient case flow
• Provide timely client updates and support diverse clients with professionalism and accessibility
• Assist with billing, timekeeping, and administrative reporting as needed
• Provide backup support to other legal assistants and staff

KPIs / Performance Metrics

• Deadline and milestone accuracy: ≥ 99% with zero missed court or case deadlines
• Document accuracy and completeness rate: ≥ 98%
• E-filing success rate (no rejections or corrections required): ≥ 99%
• Client communication response time: ≤ 1 business day (95% of cases)
• Case file organization audit score: ≥ 98% compliance
• Attorney satisfaction rating: ≥ 4.5 / 5

Required Qualifications

• High school diploma required; Associate’s or Bachelor’s degree preferred
• 1–2 years of legal assistant or administrative experience in a law firm setting
• Knowledge of legal terminology, document formatting, and court procedures
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Strong organizational, time management, and communication skills
• Ability to handle confidential information with discretion
• High attention to detail and accuracy

Preferred Qualifications

• Legal assistant or paralegal certificate
• Experience with practice management software (Clio, MyCase, Filevine, etc.)
• Familiarity with court e-filing systems
• Notary public commission
• Bilingual capabilities

Key Responsibilities

• Support attorneys through all phases of litigation, from pre-suit and pleadings through discovery, settlement, trial, and appeal
• Manage litigation calendars, including court deadlines, discovery cutoffs, hearings, and statute of limitations tracking
• Draft and prepare pleadings, motions, discovery responses, and litigation correspondence
• Provide e-filing support and file documents with state and federal courts in compliance with jurisdictional rules
• Coordinate discovery processes, including document production, interrogatories, requests for admission, and responses
• Review and organize discovery materials for relevance, completeness, and privilege
• Assist with document preparation, file organization, and overall litigation file management
• Prepare and maintain medical chronologies, summaries, and supporting documentation
• Order medical records and coordinate with records or document retrieval teams as needed
• Assist with trial preparation, including exhibit organization, witness coordination, and trial binders
• Communicate professionally with clients, opposing counsel, court personnel, and internal teams
• Support settlement preparation through demand drafting, document compilation, and correspondence

KPIs / Performance Metrics

• Calendar accuracy: 100% of court deadlines, hearings, and statutes of limitation correctly calendared
• Missed deadlines: 0 missed court, discovery, or filing deadlines
• E-filing accuracy: ≥ 99% acceptance rate on first submission
• Pleading & motion drafts: Submitted within assigned timelines (≥ 95% on time)
• Discovery responses: Completed and delivered within court-ordered deadlines (100%)
• Document organization: 0 critical documents missing or misfiled per audit
• Statute of limitations compliance: 100% verified and documented per case
• Medical chronologies & summaries: Delivered within required timeframe (≥ 95% on time)
• Attorney revision rate: ≤ 10% of drafts requiring substantive rework
• Client / internal communications: Responses within 1 business day (≥ 95%)

Required Qualifications

• Bachelor’s degree required; Paralegal certificate strongly preferred
• 3–5 years of litigation experience in a law firm environment
• Strong understanding of the litigation process from early case stages through settlement and trial
• Experience with calendaring, statute of limitations tracking, and court deadline management
• Proficiency with e-filing systems and court rules
• Strong legal drafting, organizational, and document management skills
• Ability to manage multiple deadlines in a fast-paced environment

Preferred Qualifications

• Paralegal certification from an ABA-approved program
• Experience in personal injury, mass tort, or complex litigation
• Trial preparation experience
• Knowledge of federal and state rules of civil procedure
• Experience with litigation support or document management systems

Key Responsibilities

• Draft responsive pleadings (answers, motions to dismiss, etc.) for attorney review.
• Track filing deadlines for answers and procedural responses.
• Prepare default packets and monitor court responses.
• Proof and assemble exhibits and certificates of service.
• Maintain an index of all pleadings filed in each case.
• Communicate with the docketing and filing teams to coordinate submissions.
• Update CMS and case calendars after each filing or court order.

KPIs / Performance Metrics

• Response deadline compliance ≥ 99%.
• Draft accuracy audit score ≥ 98%.
• Pleading index current and complete for all active cases (100%).
• Zero unlogged defaults or late responses.
• Turnaround time ≤ 48 hours from assignment to draft (≥ 95%).

Key Responsibilities

• Schedule depositions, mediations, and hearings under attorney direction.
• Coordinate availability with clients, witnesses, and opposing counsel.
• Send and track confirmations, notices, and reminders.
• Update the litigation calendar and distribute weekly schedule summaries.
• Reserve conference rooms or virtual meeting links.
• Log all scheduling communications in CMS.
• Prepare event packets (agendas, exhibits, contact lists) for participants.

KPIs / Performance Metrics

• Event confirmation rate = 100% at least 48 hours before event.
• Calendar accuracy audit ≥ 99%.
• Scheduling conflict incidents = 0 per quarter.
• Timely update of CMS within 24 hours of changes (100%).
• Positive feedback score from attorneys on coordination ≥ 4.8 / 5.