From first call to a trained team.
A 30-minute call. People you pick in about 7 business days. Training before day one. A ClaimUp manager working with you every day after.
What happens after you book.
Fit Assessment
A video call with Brady on where work piles up in your firm. If it's a fit, you get a written proposal within 24 hours. If it's not, we'll tell you.
You pick the person
We match the work to a standard role and find candidates. You interview two or three and choose. Harder roles take up to 14 days.
We train them
Injury-case basics, then the workflow for their role, then your firm's way of working. We record your team doing the task, so you don't pull a manager off cases to train.
We manage with you
Daily reports, regular check-ins and a ClaimUp manager. If someone isn't working out, we coach first and replace if needed.
Most firms start with a team of three on the stage that's furthest behind, then add stages as the work grows.
See what we coverFive things come with every team.
An agency places a person and moves on. We train them, manage them with you, track their work and fix problems.
A written scope
Which work, how much of it, and what counts as done.
A named ClaimUp manager
Works the queue, follows up and checks quality.
A weekly report on the work
Not hours: what got done, what's aging, what's stuck, what needed rework and what we need from you.
Backup coverage
The work keeps moving if someone is out or leaves.
A fix process
We catch slips before you have to ask.
You always know where the work stands.
Your ClaimUp manager reads every daily report. Anything urgent reaches you the same day.
The daily report
Each specialist files a report with us: what came in, what went out, what's still waiting and what got in the way. We read it the same day.
Your weekly report
One page on the work: what got done, what's aging, what's stuck, what needed rework and what we need from you. Not hours or logins.
Your monthly review
The trends over the month, from the same daily reports: what moved, what slowed, what we did about it, and one recommendation.
See what lands in your inbox every Friday.
See an example weekly reportThe work keeps moving.
- Most problems get fixed with coaching first
- If not, we replace them at no extra cost
- We start recruiting within 5 business days, and you interview and pick the new person
- Backup coverage keeps the work going while we train the next person
In September, a firm asked us to replace a specialist. They picked the new person five days later.
Start with relief. Grow into leverage.
The first team takes the pile off your plate. Over time, the same approach gives every stage of a case a clear owner.
Relief
Take the pile off your plate first, starting where it's easiest to plug in: usually intake, medical records or insurance claims.
Stability
Make the work run the same way every day, with training, check-ins, daily reports and a ClaimUp manager who co-manages with you.
Structure
Give each stage of a case a clear owner, so cases move like an assembly line.
Leverage
Grow your caseload without growing in-house headcount, and put the savings back into marketing.
Before you start.
How fast can someone start?
About 7 business days for standard roles, and up to 14 for harder ones. You interview two or three candidates and pick.
What happens on the Fit Assessment?
A 30-minute video call with Brady. We look at how work moves in your firm today, where it piles up, and what a ClaimUp team would do about it. If it's a fit, you get a written proposal within 24 hours. If it's not, we'll tell you.
Do they work in our software?
Yes. Specialists work inside your case software, during your firm's business hours, so your files stay in your systems.
Who supervises the legal work?
Your attorneys. Specialists do case support work under your firm's direction. ClaimUp manages the work and the quality, and we don't give legal advice.
How are they trained for US injury cases?
In stages: injury-case basics before they start, then the workflow for their role, then your firm's way of working. We record your team doing the task and turn it into training, so you don't pull your manager off cases. After they start, they keep training and coaching with us through ClaimUp University.
Where do they work?
From home in the Philippines and Latin America, during your firm's business hours, with time-tracking software, daily targets and check-ins. We provide the computers, and you sign one service agreement with us. ClaimUp is a US company.
Start with a 30-minute Fit Assessment.
No pitch, no prep. If it's a fit, you get a written proposal within 24 hours. If it's not, we'll tell you.
Not ready to talk? Request our book, CASEFLOW.