Insurance Claims Specialist
About the Role:
The Claims & Insurance Specialist manages the opening, tracking, and communication of insurance claims for personal injury cases. They ensure all coverage details, correspondence, and lien information are accurate, documented, and updated in real time.
Key Responsibilities
- File all auto and injury claims with insurance carriers within 24–48 hours after the intro call.
- Send Letters of Representation (LORs) to both first- and third-party insurers.
- Follow up with insurers for Letters of Acknowledgement (LOA) and verify receipt.
- Track and confirm liability status for each claim.
- Request or purchase police reports and process Open Records Requests (ORR).
- Obtain and review the driver’s records when applicable.
- Contact health insurance carriers to verify active coverage.
- Notify subrogation departments to identify existing medical liens for the date of the accident.
- Follow up with health insurers to confirm lien amounts and document responses.
- When applicable, contact child support offices to verify active child support liens.
- Request denial or no-coverage letters from insurers when coverage is not confirmed.
- Maintain updated claim logs and communicate weekly with case managers or attorneys.
Preferred Qualifications
- 1+ year(s) of experience handling personal injury insurance claims
- Experience filing auto claims, sending LORs, and communicating with adjusters
- Knowledge of liability, coverage verification, and claim timelines
- Experience verifying health insurance or identifying medical liens
- Ability to work independently in a remote setting while meeting daily/weekly quotas.
- Experience working in US law firm
